Faq

FORMS OF PAYMENT 

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Stripe and Paypal. 

PRE-ORDER FULFILLMENT

Currently, we only accept pre-order purchases which are placed custom to our artisan partners in Guatemala. Since each order is placed & created individually, your online pre-order will be processed, created and delivered to your doorstep in 6-12 weeks. You will receive product updates from us as our artisan partners craft your product(s), and a USPS tracking number once the package has reached the US. Please contact us at hello@mymerkata.com with any questions.

SHIPPING RATES

We ship packages through USPS. All shipping rates are based on current domestic and international fees.

RETURN POLICY

Due to the specialized nature of each individual order, all sales are final.

ADDITIONAL QUESTIONS

Please contact us at hello@mymerkata.com with any remaining questions.

 

anything else? contact us.

Name *
Name